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Aw, Shucks…

Our clients say some very nice things about us. We’d be embarrassed if we weren’t so proud.

Shapiro values every customer. If it weren’t for you, we wouldn’t have lasted for over a century!

Good service should be an

expectation, not an exception. Learn what customers have to say about us!

“In the many, many years that Shapiro has been our freight forwarding partner, I can truly say that you are by far my favorite vendor and just the best team to work with! We always have very high expectations, and you never disappoint; and together we have a very long history of great success! The international shipping challenges of the past couple of years have given us all even more gray hair, but you always stayed right by our side and true to your mission of responsiveness and excellent service in this complex industry. We truly feel like we are part of the Shapiro family. Thank you! My retirement is coming very soon, and I know I am leaving my colleagues in the hands of an excellent Shapiro team! I am also proud to call you my friends.”

– Ruth

“Thank you to Kathy, Tammy, and Amy from Shapiro for stopping by our office in Virginia yesterday! We enjoyed a great conversation about various shipping/logistics topics and ways we can further improve our cooperation to better serve all of our customers. Like our company, Shapiro prides itself on customer service and flexibility in order to provide their customers with the utmost peace of mind in a constantly shifting environment. Thanks for being such great partners for many years.”

– Gregory

“During one of the most, maybe THE most, turbulent times in the history of global trade; Shapiro has been such a valuable resource, and reliable partner.”

– Ian

“Shapiro’s Consulting Program was the best preparation for shipping that we could ever have! Our consultant rolled out each step of the process only as needed, so we were never overwhelmed learning about shipping costs, bond forms, commercial invoices, you name it. We were handed off to each team member with an explanation of their role and followed our product each step of the way online – from factory to Amazon Fulfillment Center. In a nutshell, this was our first shipment, and it went perfectly. The Shapiro team welcomed all of our questions eagerly and with enthusiasm – we had an absolutely wonderful experience. We can’t thank you enough for all your support and look forward to working with you again soon!”

– Nancy

“When you are working from abroad, it’s a miracle to have collaborators that can have your back, even if you’re not there in the US. I have been working with Shapiro for almost a year now and I am very satisfied with their work on shipping, Customs release, and deliveries. They cover the entire shipping process from my manufacturer to my delivery into the fulfillment centers in the U.S.  They have a great team of professional and dedicated people; also, I am happy that they have great partnerships in place and can offer me solutions for storage or even inspection of my items when I needed them. I highly recommend Shapiro for a smooth shipping process.”

– Nicoleta

“I had so many troubles in the past with shipping from China to Amazon, and I think I found a long term partner. You guys are extremely professional in presenting quotes and communication. It’s so much more enjoyable arranging shipments like this!”

– Phil

“I can’t say enough about how great it has been working with Shapiro. It has allowed us to transition to shipping directly from our factories in China to Amazon FBA USA. We no longer have to handle the shipments. Shapiro handles everything for us and has been wonderful!”

– Bryan

“As with all companies, Shapiro’s greatest assets are its employees.  Adjectives that describe them are dedicated, driven, meticulous, tenacious and vigilant. Our contacts at Shapiro are dedicated to excellence in all they do. They are driven to provide world-class service. They are meticulous in every detail of their work and every document they handle and process.  They are tenacious in demanding true value from the companies and organizations they handle on our behalf. They constantly are looking ahead, anticipating and preventing problems before they manifest themselves.  This is not a description of one person at Shapiro.  It is a description of every member of the team with which I deal.”

– Tom

“Shapiro is a true pleasure to work with.  They are timely, professional, organized and customer service oriented.  In short, they are everything that you would expect from a shipping company at the top of their game.”

– Sean

“I would love to provide you feedback on the eCommerce account specialist Jillian Vacarro. I have been working with Jillian over the past several weeks on preparing my first import and shipping of my product to Amazon FBA. I can tell that Jillian is a great professional who is able to answer all of my questions in a timely fashion. She not only gave me answers but supplied me with the supporting guides and links which helped me a lot to understand the whole import process. This made me feel in safe hands. Furthermore, the answers were given in so friendly form which makes me to conclude of a nice personality of Jillian. For my next shipments I would definitely love working with her again.”

– Farhad and Liene

“I want to thank you and your team for everything – your patience, being able to follow our ever changing plans and directions, and your humor.  I leave every phone call or meeting with the Shapiro team with a smile on my face.”


“We have worked with Shapiro for more than 19 years and rely on them 100% for all our international import brokerage and traffic needs. They communicate with us daily keeping us continuously updated on the status of all our air and sea shipments from ex-factory overseas to delivery in our warehouse. They have been responsive to all our requests including additional reporting needs and staffing requests as well as becoming experts in our clothing business. Over the years, we have regularly obtained quotes from their competitors and always came back to Shapiro for the best value and customer service.”

– Helena 

“Shapiro has been our main Customs Broker and Freight Forwarder since 2009. Throughout this time they have been an important player in our growing import business. Shapiro has always, in our name, looked for the best transportation conditions and the lowest rates. Everybody at Shapiro is professional and very pleasant to work with.”

– Maria 

“Shapiro is managing our complete Customs clearance process while simultaneously competing in a meaningful way with our other NVOCC’s.  Through the diligence of their Supply Chain Management Group and their dedication to mapping ours and their critical success factors, we have gained rapid electronic insight into the performance of our supply partners overseas and been able to see delays and respond to them in an even more timely manner than we have been able to in the past.  Shapiro’s expertise in gathering and quoting lanes and options across a wide base of steamship lines and lanes, in what is turning into a rapidly changing pricing environment, speaks volumes to their dedication to people and processes which is setting Shapiro and us up for success into the future.”

– Jim

“Shapiro has done an excellent job for us; they are attentive to detail and a proactive business partner handling our customs and logistic needs.”

– Dimitri 

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